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Products and troubleshootingGeneral product questions, add-on products, troubleshooting + tips. 
My order and paymentOrder information, edit, cancel + general payment issues.
Shipping and deliveryShipping locations, shipping times, taxes + general shipping inquiries.
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PoliciesWarranties, free trials, shipping + returns.
Third party sellerPolicy + general third party seller question.
Frequently asked questions
- On Autonomous.ai, select Sign in at the top right.
- Select Your orders.
- If you're logged in to your account, select Track Your order.
What are the differences between SmartDesk Core & SmartDesk Pro?
The Core frame (without top) has a height range of 28.3" - 47.5" is only compatible with Classic Top size and has a 5-year warranty.
The Pro frame (without top) has a wider height range of 25.4" - 51" and a longer, compatible with both Classic and XL tops, and has 7-year warranty. Both frames hold up to 300 lbs of weight.
For a complete side-by-side comparison of our SmartDesk Core & SmartDesk Pro, please refer to the informative video below:
Can I reschedule delivery date?
Regrettably, the delivery date is contingent upon the carrier's schedule. We recommend reaching out to the carrier directly to arrange for your package to be rerouted to a nearby delivery center.
How can I track my order?
To diversify its product range, Autonomous is currently cooperating with a number of third-party sellers. In most cases, third-party sellers handle customer service for orders shipped directly from them. You can find the seller's name right under the product name.
Autonomous send an email with a tracking link as soon as your package ships, which you can use any time to check its progress.
For more information about your Order Status definition, visit this article or contact us.
Why was only part of my order delivered?
If you order is shipped in multiple packages, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
How do I assemble my Autonomous SmartDesk?
Our SmartDesk comes with an instruction manual included in the box. For a clear step-by-step guide on how to assemble your Autonomous SmartDesk, please view the instructional videos below for
For more information about the Autonomous Product Guide, you can also visit our Youtube channel or contact us.
